Shipping policy

Overview

At Nexus Looks, we want your shopping experience to be simple and stress-free. This Shipping Policy explains our shipping destinations, delivery costs, processing times, tracking, and what to do if something goes wrong.

By placing an order with Nexus Looks, you agree to the terms described below.

Where We Ship

We currently offer shipping to customers in the United States and Australia. International shipping is available to eligible destinations shown at checkout. If your location cannot be selected during checkout, we may not be able to deliver there.

Shipping Costs

We offer free shipping on every order, with no minimum purchase amount and no additional shipping charge. Any applicable product taxes or other charges will be displayed during checkout when required.

Order Processing Time

  • Orders usually take 2–3 business days to prepare and dispatch.
  • Business days are Monday through Friday, excluding public holidays.
  • Orders placed during weekends or holidays begin processing on the next business day.
  • When your order ships, we will email you a shipping confirmation with tracking details.

Estimated Transit Time

For deliveries within the United States, shipping usually takes 8–9 business days after dispatch.

Shipping times for Australia and other eligible international destinations may vary. Where available, the estimated delivery time will be shown at checkout or provided with your shipping confirmation.

Total Estimated Delivery Time

For U.S. orders, the estimated timeline is:

  • Processing: 2–3 business days
  • Transit: 8–9 business days
  • Total: Approximately 10–12 business days from order placement

These are estimates, not guaranteed delivery dates. Weather, carrier issues, busy shopping periods, and other unexpected events can affect delivery times.

Track Your Order

Once your package has shipped, we will send you a tracking number by email. You can use it to check your shipment's progress.

If you have not received a shipping confirmation after the normal processing period, please check your spam folder and contact our support team for help.

Shipping Delays

Sometimes deliveries take longer because of circumstances we cannot control, including:

  • Delays with shipping carriers
  • Severe weather or natural events
  • Holiday or high-volume shipping periods
  • Customs processing for international orders
  • Incorrect or incomplete delivery information

If your order is delayed, please contact us. We will help you check its status.

Incorrect Shipping Addresses

Please review your name, street address, apartment number (if applicable), ZIP or postal code, and phone number before completing your order.

If you notice an error, contact us as soon as possible. We will try to update the address before the order ships, but changes cannot always be guaranteed.

An incorrect or incomplete address may cause a delay, return, or failed delivery. If a package is returned, we will contact you to discuss available next steps and any applicable reshipping charges.

Lost or Damaged Packages

If your package arrives damaged, is missing, or shows as delivered but cannot be found, please contact our support team as soon as reasonably possible.

We will review the tracking information and work with the carrier where needed. For details on damaged or defective items, please also read our Return and Refund Policy.

Taxes and Customs

Any applicable sales taxes collected by our store will be shown at checkout.

For orders shipped internationally, import duties, customs fees, or local taxes may apply, depending on the destination and the shipping arrangement. Please check the charges shown at checkout and contact our team if you need clarification before ordering.

Changes to This Policy

Nexus Looks may update this Shipping Policy when our shipping services or business requirements change. The latest version will be published on this page.

Contact Us

If you have questions about an order, delivery, or tracking, please reach out to our customer support team.

Business Name: Nexus Looks
Support Email: support@nexuslooks.com
Phone: +1 (218) 577-1025
Business Hours: 9:00AM–5:00PM
Chat Support: Available 24/7
Business Address: 6265 Squire Dr NE, Fridley, MN 55432-5243, United States