Privacy policy

Welcome to Nexus Looks. We value your privacy and want you to understand how we handle your personal information.

This Privacy Policy explains what information we collect when you browse our website, shop with us, contact our team, or use our services. It also explains how we use, share, and protect that information, and what choices you may have.

Please read this policy along with our Terms of Service, Shipping Policy, Return and Refund Policy, Payment Policy, and Cancellation Policy.

Our Approach to Privacy

We aim to collect only the information we need, use it for clear business purposes, and take reasonable steps to keep it safe. We review our privacy and security practices as our store grows and follow applicable privacy laws.

Information We Collect

The information we collect depends on how you use our store.

Information You Share with Us

When you place an order, create an account, contact us, sign up for emails, leave a review, or take part in a promotion, you may provide:

  • Your name, email address, and phone number
  • Shipping and billing addresses
  • Order and purchase details
  • Account information, if you create an account
  • Messages sent to customer support or through contact forms
  • Reviews, feedback, and survey responses

We use this information to provide the services you request.

Information Collected Automatically

When you visit our website, we or our service providers may collect technical and usage information, including:

  • IP address and approximate location
  • Device, browser, and operating system details
  • Pages viewed, links clicked, and time spent on the site
  • Referral sources and session details
  • Website performance and security information

This helps us understand how our store works and improve your shopping experience.

Cookies and Similar Tools

Nexus Looks may use cookies and similar technologies to keep the website working, remember your cart and preferences, measure traffic, improve security, and support marketing.

You can manage cookies through your browser settings and, where available, our website's privacy choices. Turning off some cookies may affect certain store features.

Payments

When you pay for an order, your payment information is handled by our payment service providers. Depending on your payment method, they may process card details, billing information, and verification data.

Nexus Looks does not need to store your full payment card number on its own website servers to complete an order. Payment providers handle payment information under their own security and privacy practices. Please review their policies for more details.

How We Use Your Information

We may use personal information to:

  • Accept, confirm, and process orders
  • Check payments and help prevent fraud
  • Prepare orders and arrange delivery
  • Send confirmations, shipping updates, and tracking details
  • Handle returns, eligible refunds, and delivery problems
  • Answer questions and provide customer support
  • Maintain accounts and improve the website
  • Understand store performance through analytics
  • Send promotions if you have signed up or where otherwise allowed by law
  • Meet legal requirements and enforce our store policies

Orders and Delivery

To complete an order, we may share necessary details with payment processors, suppliers, fulfilment partners, and shipping companies. This may include your name, delivery address, contact details, and order information.

Our Shipping Policy and Return and Refund Policy explain more about delivery, returns, and refunds.

Customer Support

When you contact us, we use the information you provide to answer questions, confirm order details, and resolve problems. We may keep support messages when needed for service quality, recordkeeping, security, and dispute resolution.

Marketing Emails

If you subscribe to our marketing messages, we may email you about new arrivals, special offers, seasonal collections, and store updates.

You can unsubscribe using the link in a marketing email. We may still send essential messages about your orders or account.

Security and Fraud Prevention

We may review orders and account activity to identify suspicious transactions, protect customers, and prevent unauthorized use of our services. Some checks may be carried out by our payment or fraud-prevention partners.

When We Share Information

We may share only the information reasonably needed with companies that help us run our store, such as:

  • Payment processors
  • Suppliers, fulfilment providers, and delivery companies
  • Website hosting and ecommerce platform providers
  • Customer service and email tools
  • Analytics, advertising, and security providers
  • Professional advisers or public authorities when required or permitted by law

These partners may handle information under their own privacy policies or agreements with us. We do not share personal information without a business or legal reason. Some privacy laws define certain advertising-related disclosures as a “sale” or “sharing”; where applicable, you may have rights to opt out.

Legal Requests

We may disclose information when required by law, to respond to lawful requests, protect our rights, investigate fraud, or help keep customers and others safe.

How Long We Keep Information

We keep information for as long as reasonably needed to process orders, provide support, maintain records, meet legal obligations, and resolve disputes. When information is no longer needed, we take reasonable steps to delete or anonymize it where practical and legally permitted.

Keeping Your Information Safe

We use reasonable technical and organizational safeguards, which may include encrypted connections, access controls, security monitoring, and fraud checks. No website or online service can promise complete security. Please also keep your account details and devices secure.

Your Privacy Choices and Rights

Depending on where you live, you may be able to:

  • Request access to personal information we hold about you
  • Ask us to correct inaccurate information
  • Request deletion of certain information
  • Learn more about how your information is used or shared
  • Opt out of certain marketing or data-sharing activities
  • Withdraw consent where applicable

These rights may have legal exceptions. Contact us to make a request. We may need to verify your identity before responding.

Children's Privacy

Our store is not intended for children under 13, and we do not knowingly collect their personal information. If we learn that we have collected information from a child without the required permission, we will take appropriate steps to delete it.

Links to Other Websites

Our website may link to other websites. Those sites have their own content, security practices, and privacy policies. We recommend reading their policies before sharing personal information.

International Customers

Our store serves customers in the United States and may use service providers in other countries. As a result, personal information may be processed or stored outside the country where you live. Privacy protections can differ by location, and we handle international data transfers in line with applicable law.

Updates to This Policy

We may update this Privacy Policy when our services, business practices, or legal requirements change. The latest version will be posted on this page. Please check back occasionally for updates.

Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, please contact Nexus Looks using the contact details listed on our website.

Business Name: Nexus Looks
Support Email: support@nexuslooks.com
Phone: +1 (218) 577-1025
Business Hours: 9:00AM–5:00PM
Chat Support: Available 24/7
Business Address: 6265 Squire Dr NE, Fridley, MN 55432-5243, United States